I moved out from my family home in June , as I had been the account holder for the NTL , my dad took it over, he rang them to put it in his name as I was moving out , he was told he would have to set up his own account for privacy reasons etc . A few weeks later a bill arrived to the house for me , E139 , including a E100 In-Contract Canellation fee , and 1 months TV subscription of 39E.
In the mean time my dad had received a bill for the TV for the same period of time , which he paid. So armed with the 2 bills I rang their Customer Service department . Firstly I told them no contract was cancelled , TV supply still goes into the house , it just happens to be paid by a different person now . Besides , I didnt have a contract , I was a customer over 4 years, any contract was well-finished . I was told because i chose not to continue being a NTL customer in my new home I had to pay the cancellation fee , but its driving me insane as they still get money from my family house , who cares who pays it !!
We had upgraded from analogue to digital a few months previously when a rep was calling door to door so apparently that commenced a new contract , but I wasnt present that day , I signed nothing or spoke to no-one so as far as Im concerned it was not a new contract term .
I tried to explain too that the months' TV fee had been billed to my dad which he paid, she said she couldnt discuss another account-holder and regardless if he paid it or not I must pay it too ! In the end i told them I'd be paying nothing and to stop sending letters .
All was good until I received a letter from a Debt Collection Agency this week , demanding the money or face legal proceedings & bad credit rating etc . I'm absolutely fuming , a little scared but mostly extremely angry . Part of me says pay it to shut them up , but it so galls me that they can rip me off so greatly , I nearly feel like saying fine, see you in Court .
This is all insane , according to them I shouldnt of moved house until the imaginary contract was up , even the woman on the phone agreed but said thats the way it is .
In the mean time my dad had received a bill for the TV for the same period of time , which he paid. So armed with the 2 bills I rang their Customer Service department . Firstly I told them no contract was cancelled , TV supply still goes into the house , it just happens to be paid by a different person now . Besides , I didnt have a contract , I was a customer over 4 years, any contract was well-finished . I was told because i chose not to continue being a NTL customer in my new home I had to pay the cancellation fee , but its driving me insane as they still get money from my family house , who cares who pays it !!
We had upgraded from analogue to digital a few months previously when a rep was calling door to door so apparently that commenced a new contract , but I wasnt present that day , I signed nothing or spoke to no-one so as far as Im concerned it was not a new contract term .
I tried to explain too that the months' TV fee had been billed to my dad which he paid, she said she couldnt discuss another account-holder and regardless if he paid it or not I must pay it too ! In the end i told them I'd be paying nothing and to stop sending letters .
All was good until I received a letter from a Debt Collection Agency this week , demanding the money or face legal proceedings & bad credit rating etc . I'm absolutely fuming , a little scared but mostly extremely angry . Part of me says pay it to shut them up , but it so galls me that they can rip me off so greatly , I nearly feel like saying fine, see you in Court .
This is all insane , according to them I shouldnt of moved house until the imaginary contract was up , even the woman on the phone agreed but said thats the way it is .
