Unrecognised Transactions on Visa Debit Card

[Pearl]

I noticed two transactions in my online statement that I didn't recognise as mine. One reads "VODAFONES ONLINE, STOR" and the other reads "DRI*CCNOW.C".

I had assumed my bank (Ulster) would have information on the location/time of theses sales, but they tell me that all they can do is cancel the card - they do not perform investigations of any kind.

These transactions happened in January, so I'd rather confirm that I definitely did not make these purchases before I cancel the card - especially as purchases often appear with text that it not obviously associated with a purchase.

Is there any way to investigate the purchases to get more information?

Thanks,
Pearl

 

[Macattack]

UB are being lazy. Did you speak to their belfast call centre or your branch? The call centre cannot investigate but should transfer you to the branch who can

 

[DB74]

Did you buy a ringtone or anything like that in January

Sometimes these things are a sneaky pay monthly instead of a one-off

 

[chook]

VODAFONES ONLINE, STOR > pre-paid phone top-up?

CCNOW.com > runs merchant accounts etc., could be any sort of online store, ebay trader etc.

Do you have teenage kids?

 

[Mystic Oil]

I paid for a Vodafone top-up with my UB Visa Debit. My online statement shows:

"10 Dec 2010POS0255 09DEC10 , VODAFONES ONLINE , STOR , DUBLIN IE"

Does that look similar to your entry (dates apart, naturally)?

Any transaction with Vodafone using this card forces me to the "Verified by Visa" secure site where I have to enter randomly chosen characters from my security password. It seems unlikely that somebody could have hijacked your card unless they had your password too.