Ulster Bank 'Under-collection error’

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Thanks username - just remembered that my last UB statement included Interest and Capital details.
 
Are they treating them not taking capital as if these people have gone into arrears (which is probably technically true but it was the banks error)

  1. Availing of an interest free loan equal to the under-collected amount to be paid over time

Even this option treats it as if the person went into arrears, even though its the bank that setup the direct debit figures and basically got it wrong
 
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