Meant to add - they finally took the DD today.
Now to right to them requesting confirmation that they won't report late payment to ICB - inaccurate ICB reports being another of their many delightful foibles!
cremeegg said:UB would obviously rather fork out compensation that train their staff or fix their IT.
UB IT systems are now all part of RBS IT systems, UB have virtually none of their own. RBS were planning on selling off a large part of their branch network in the north of England and it was a massive IT project, costing in excess of €1b-€1.25billion. They've now pulled the plug on that project so the hope is that resources will be pointed at necessary upgrades.