My story is very similar - fixed rate expired, list of options sent to me. Did some quick online searches and rang PTSB telling them I could do better elsewhere, offered 4.8% immediately - though this rate was not listed in their letter to me.
I lodged a formal complaint (and suggest that other posters here do so also) with PTSB to the effect that at the very least their notification should say something along the lines of "we may be able to do better please ring us".
Not doing so is a scam to my mind - yet again relying on customer inertia to make more money.
I'm told they have taken my complaint on board....we'll see.....
I lodged a formal complaint (and suggest that other posters here do so also) with PTSB to the effect that at the very least their notification should say something along the lines of "we may be able to do better please ring us".
Not doing so is a scam to my mind - yet again relying on customer inertia to make more money.
I'm told they have taken my complaint on board....we'll see.....