Hi
I've had a couple of queries with Banks lately (namely PTSB issuing a Visa Debit card when I specifically selected ATM only card on application form).
In their response they said that I only have 15 working days from issuing of their response to make a complaint to FSO.
Is this correct or are they chancing their arm?
In fairness they say they will take 5 working days to respond to any complaint made and take a further 20 working days to investigate and respond. Hardly seems fair that they can take 25 working days whereas I only get 15 to further my complaint to FSO.
I've had a couple of queries with Banks lately (namely PTSB issuing a Visa Debit card when I specifically selected ATM only card on application form).
In their response they said that I only have 15 working days from issuing of their response to make a complaint to FSO.
Is this correct or are they chancing their arm?
In fairness they say they will take 5 working days to respond to any complaint made and take a further 20 working days to investigate and respond. Hardly seems fair that they can take 25 working days whereas I only get 15 to further my complaint to FSO.