No Quibble Policy
Our "No Quibble Policy" is our way of showing customers that we always charge the right prices in our stores. It states that: "in the unlikely event of you being charged a price at the checkouts that is higher that the price mounted on the display, we will give you that item absolutely free and without quibble".
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They're a bit sneaky about this.
I bought an item today that was priced €10.99 on the shelf but when it was scanned came up at €17.99.
I pointed this out to the woman on the till, she checked the shelf, said I was correct and did an overring on it.
I paid for my shopping, then looked at the receipt and realised that I had been charged €10.99 instead of being charged nothing for it. I pointed this out and she said I'd have to go to customer service.
Customer service wouldn't give me the €10.99 because they said that I hadn't actually paid the wrong price of €17.99. I pointed out that this was only because I noticed the error when the item was being rung up.
She wouldn't budge. Manager was called who pursued the same jesuitical line. After about ten minutes of squabbling, the manager could see that I wasn't going to budge so she eventually gave me the €10.99 but told me that I wasn't actually entitled to it.
So watch out for this. It is typical Tesco behaviour.