I have been a customer of Thornton's for a few years, paying €18.99 per month for three bins.
Over Xmas, we got an email that they were increasing the monthly fee to €21.99 per month from January.
I never agreed to this and saw that Greyhound have an €18.50 per month package with 6 months at €12.50 as an introductory offer so I "switched" to Greyhound. Greyhound were supposed to submit a "Take back my bins" request to Thorntons, which they claim to have not received.
Regardless, I contacted Thornton's myself to tell them I was not willing to continue at the new price and that I had switched providers.
They are now trying to charge me €15 per bin of a cancelation charge, which I am not willing to pay.
Where do I stand, seeing as the only reason I moved was as they increased the prices vs what I oringally signed up to. They have now said they will match any other offer I have received (without asking what it was).
Am I obliged to pay the €45 for collection of the bins even though they changed the terms and conditions?
Thank you
Over Xmas, we got an email that they were increasing the monthly fee to €21.99 per month from January.
I never agreed to this and saw that Greyhound have an €18.50 per month package with 6 months at €12.50 as an introductory offer so I "switched" to Greyhound. Greyhound were supposed to submit a "Take back my bins" request to Thorntons, which they claim to have not received.
Regardless, I contacted Thornton's myself to tell them I was not willing to continue at the new price and that I had switched providers.
They are now trying to charge me €15 per bin of a cancelation charge, which I am not willing to pay.
Where do I stand, seeing as the only reason I moved was as they increased the prices vs what I oringally signed up to. They have now said they will match any other offer I have received (without asking what it was).
Am I obliged to pay the €45 for collection of the bins even though they changed the terms and conditions?
Thank you