Context:
15 years ago I rang my bank (well know indigenous bank) and told them that I would be closing my account and moving elsewhere to avail of free banking. Fees were immediately removed from my account.
6 months ago, I rang the same bank and informed them that I would be closing my account and moving elsewhere to avail of free banking. They said no problem and would send out the relevant forms to close the account. I then started the process to switch banks with an expectation that I would get a call once they could see I was serious but the call never came. So in the end I continued the process and switched banks.
Opinion wanted: I can't fathom why the bank would not make an attempt to stop customers from switching banks. I don't have an overdraft, no loans other than a mortgage account with them, I had decent savings with them (- a heck of a lot more than I had 15 years ago when they fought to keep my custom).
Any ideas or facts out there that would explain this decision to just let people move on.
15 years ago I rang my bank (well know indigenous bank) and told them that I would be closing my account and moving elsewhere to avail of free banking. Fees were immediately removed from my account.
6 months ago, I rang the same bank and informed them that I would be closing my account and moving elsewhere to avail of free banking. They said no problem and would send out the relevant forms to close the account. I then started the process to switch banks with an expectation that I would get a call once they could see I was serious but the call never came. So in the end I continued the process and switched banks.
Opinion wanted: I can't fathom why the bank would not make an attempt to stop customers from switching banks. I don't have an overdraft, no loans other than a mortgage account with them, I had decent savings with them (- a heck of a lot more than I had 15 years ago when they fought to keep my custom).
Any ideas or facts out there that would explain this decision to just let people move on.
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