Hi
Some members have made monthly fee payments to our OMC bank account but our newly contracted managing agent say they cannot find them. Some members are asking for a statement of accounts outlining received payments for certain years however, the managing agent is refusing to send out statements & is threatening legal action for outstanding fees with incorrect amounts.
Are the managing agent required to send out itemised statement of accounts? If the member can prove via bank statements for the monthly payments but the managing agent can’t find them then what happens?
Some members have made monthly fee payments to our OMC bank account but our newly contracted managing agent say they cannot find them. Some members are asking for a statement of accounts outlining received payments for certain years however, the managing agent is refusing to send out statements & is threatening legal action for outstanding fees with incorrect amounts.
Are the managing agent required to send out itemised statement of accounts? If the member can prove via bank statements for the monthly payments but the managing agent can’t find them then what happens?