I recently had ACL surgery costing nearly €9000 in the sports surgery clinic. I had attended a few days appointments & was v impressed with the facilities even though I only seen my consultant briefly on 2 occasions.
When I arrived for my surgery and was brought to the ward everything changed considerably . I was led to a small 2 bed ward with a broken fixed TV over my bed & advised to change into gown. I did not meet one Irish person and nobody seems to have empathy that I was nervous & anxious.it was like I entered a poor country .
After my surgery I was left on trolley bed until I woke and waited quite a while for anyone to come near me. I was wheeled back up to room and a half hour later offered tea and toast. As it was 5.30pm I was told I missed physio & my evening meal. I had been fasting for 11 hours.
The aftercare was just shocking. Nobody came near me. I rang the buzzer several times as needed to go to the toliet .a half hr later a filipino nurse arrives and asks me will I use bed pan. I knew from my research thst I should have been moving my operated leg soon after operation . I said I would go to the toliet. The pain was unreal excruciating. I was put back in bed and left there. My buzzer was also pulled out if wall. At 6.30 am my famous surgeon arrived . From the onset I could tell he would prefer if I did not speak. I told him I had unbelievable pain in my knee .he replied ' well it was your own decision to have the surgery ' take care a handshake and he was gone. Nobody came near me and I was told I had to be out of waRd by 11am . A young physio arrived at 10.30 told me to wiggle my toes helped me out of bed gave me crutches and went for small walk .10 min total. I asked her to please get a nurse to take needle from my hand .an hr later a nurse arrived and took it out and left. My husband arrived at 1.30 pm got me out if bed dressed me brushed my teeth packed up my stuff. He wheeled my case beside me & we left the ward . An older filipino nurse was behind a counter she never said are you leaving ...goodbye ...nothing. the worst experience of my life .totally shocking. How can private hospitals get away with this? Should I report this to my health care provider Irish life
When I arrived for my surgery and was brought to the ward everything changed considerably . I was led to a small 2 bed ward with a broken fixed TV over my bed & advised to change into gown. I did not meet one Irish person and nobody seems to have empathy that I was nervous & anxious.it was like I entered a poor country .
After my surgery I was left on trolley bed until I woke and waited quite a while for anyone to come near me. I was wheeled back up to room and a half hour later offered tea and toast. As it was 5.30pm I was told I missed physio & my evening meal. I had been fasting for 11 hours.
The aftercare was just shocking. Nobody came near me. I rang the buzzer several times as needed to go to the toliet .a half hr later a filipino nurse arrives and asks me will I use bed pan. I knew from my research thst I should have been moving my operated leg soon after operation . I said I would go to the toliet. The pain was unreal excruciating. I was put back in bed and left there. My buzzer was also pulled out if wall. At 6.30 am my famous surgeon arrived . From the onset I could tell he would prefer if I did not speak. I told him I had unbelievable pain in my knee .he replied ' well it was your own decision to have the surgery ' take care a handshake and he was gone. Nobody came near me and I was told I had to be out of waRd by 11am . A young physio arrived at 10.30 told me to wiggle my toes helped me out of bed gave me crutches and went for small walk .10 min total. I asked her to please get a nurse to take needle from my hand .an hr later a nurse arrived and took it out and left. My husband arrived at 1.30 pm got me out if bed dressed me brushed my teeth packed up my stuff. He wheeled my case beside me & we left the ward . An older filipino nurse was behind a counter she never said are you leaving ...goodbye ...nothing. the worst experience of my life .totally shocking. How can private hospitals get away with this? Should I report this to my health care provider Irish life