I went into a Spar to get a sambo for lunch from their Insomnia bit. But Insomnia had no sambos so I wandered off to the rear of the store where they make up sandwiches.
There was a large poster saying Hoagie Meal Deals - 6" Hoagie + 12oz Insomnia hot drink €2.99.
Excellent value I thought so got a 6" Hoagie (turns out to be a soft roll) made up, and off to Insomnia for the drink. .............BUT when I ordered a Mocha, I was told that I could only have either a tea or a coffee.
I insisted that I'm entitled to aforementioned hot drink, and that a mocha was a hot drink. The woman goes off to get the manager (Irish) who says to me that "Sure you know yourself, there's always terms and conditions". There's no mention of any terms and conditions says me, showing him the mini-poster which was conveniently next to the till. "If you'd bought the 12 inch, you'd see it's clearly marked - Tea or Latte, Cappucino, or Americano coffee" says himself. "But I bought the 6 inch, which says 'Chicken Hoagie Plus Coffee 6 €2.99'" I reply.
The long and the short of it was that I ended up with the Hoagie and a Latte, went back to the office and added chocolate powder to it.
But I still think it's false advertising! Have complained to the Advertising Standards Authority but can supply no documentary evidence, unless I go back to the shop for the poster. Do you think they'd give it to me? (And was I right or wrong?)
There was a large poster saying Hoagie Meal Deals - 6" Hoagie + 12oz Insomnia hot drink €2.99.
Excellent value I thought so got a 6" Hoagie (turns out to be a soft roll) made up, and off to Insomnia for the drink. .............BUT when I ordered a Mocha, I was told that I could only have either a tea or a coffee.
I insisted that I'm entitled to aforementioned hot drink, and that a mocha was a hot drink. The woman goes off to get the manager (Irish) who says to me that "Sure you know yourself, there's always terms and conditions". There's no mention of any terms and conditions says me, showing him the mini-poster which was conveniently next to the till. "If you'd bought the 12 inch, you'd see it's clearly marked - Tea or Latte, Cappucino, or Americano coffee" says himself. "But I bought the 6 inch, which says 'Chicken Hoagie Plus Coffee 6 €2.99'" I reply.
The long and the short of it was that I ended up with the Hoagie and a Latte, went back to the office and added chocolate powder to it.
But I still think it's false advertising! Have complained to the Advertising Standards Authority but can supply no documentary evidence, unless I go back to the shop for the poster. Do you think they'd give it to me? (And was I right or wrong?)