Some dealerships ripping off on services

Wanderer I rang this place and your warranty WONT be in tact if you get your service here. He was fair and up front and I would have no problem giving him business but this seems to be a UK service only.
 
Ceatharlach said:
Wanderer I rang this place and your warranty WONT be in tact if you get your service here. He was fair and up front and I would have no problem giving him business but this seems to be a UK service only.
Click to expand...


Why not? What specifically does he not do.
 
It just the way it is!! Ask Volvo... Clearly the dealers have enough of a grip here that they control such things. Proper competition in the UK. Who knows how the managed it but the case of a certain Citreon dealer found guilty of dodgy practises comes to mind..
 
What he does not do is perhaps use OEM Volvo parts to begin with and place a Volvo "Dealer" stamp into the service book.

Myself, coming from a family of mechanics, i'm quite comfortable with this. When i called up for a service he gave me the cost and spelled out exactly what would be covered for the price which i was rather impressed with and which none of the others had done.

I can compare this to the Volvo VADIS manual (software) and be reasonably comfortable that i am getting a similar level of service.

I don't care that things like the Air Filter, Oil Filter etc are not OEM as i have frequently in the past purchased these and other parts and fitted them myself.

Anyway, my vehicle is nearing the end of it's warranty period so it should not matter.

What i care about is that the vehicle is serviced and that no corners are cut (which frequently happens, even at main dealers) and that i am not fleeced.

If i had the space i would have done all of it myself, including the timing belt.

Lets face it, this is not brain science, just a matter of labour.
 
Ceatharlach said:
It just the way it is!! Ask Volvo... Clearly the dealers have enough of a grip here that they control such things. Proper competition in the UK. Who knows how the managed it but the case of a certain Citreon dealer found guilty of dodgy practises comes to mind..
Click to expand...

Its not the way it is. As stated earlier in this thread.
 
Well it IS the way it is I am afraid.. You can not get your car serviced in Ireland without breaching your warranty and use a non dealer. Even the guy who wanderer spoke about earlier told me that on the phone when I got in touch.
It's important people get this fact straight as those going for 1st or 2nd service might be be mislead here.
I would not have a problem using this place outside of warranty, and regardless of the fact he may use volvo parts, in Ireland, it voids your warranty. He said that not me...
 
Ceatharlach said:
Well it IS the way it is I am afraid.. You can not get your car serviced in Ireland without breaching your warranty and use a non dealer. Even the guy who wanderer spoke about earlier told me that on the phone when I got in touch.
It's important people get this fact straight as those going for 1st or 2nd service might be be mislead here.
I would not have a problem using this place outside of warranty, and regardless of the fact he may use volvo parts, in Ireland, it voids your warranty. He said that not me...
Click to expand...

And what about EU law and the EC Cars Block Exemption. Explain how that does NOT apply in this case.
 
Explain away... just giving you the reality of it. But hey if ya can prove me wrong feel free to post the number of the company here. Just make sure it's a fact before doing so please.
 
The EC Block Exemption simply means that it's possible for any servicing agent to comply with the requirements. If they do so, by using OEM parts and following the recommendations, then the warranty remains valid. That is EU law.

However, that's the theory. In practice perhaps this guy doesn't have the correct equipment, is simply misinformed or isn't interested in doing so.

Has anyone checked with any of the Irish importers or SIMI?

SSE
 
I am an independent mechanic and run my own business.Block exemption explains itself there are no exceptions,you do not have to have a car serviced at your main dealer to keep its warranty.
However your saying the car was imported so i don't know what warranty you have been given to cover you in Ireland presuming it came from the UK.
 
I cant believe what some people are saying, I've had my car serviced by a main dealer for a few years now having always gone to a local guy with a garage up a lane or so. First of all, he wasnt an awful lot cheaper and I generally would have to go back with something or other within the next few months. At the time I wasnt aware of using genuine parts for warranty but I found out the hard way.

I started using a main dealer on the Southside and I was surprised at the price and the customer service. The hourly rate is under 100 euro an hour and I got a 10 per cent discount. The staff are just so welcoming that you feel like part of a family. The reception area is comfortable with large tv, computer and lovely coffee machine and papers to read. I actually had something called an express service which was offered to me and I thought it was going to cost double but it was doubly quick because 2 mechanics worked on the car and it was ready in an hour. However, had I decided to leave it in for the day I could have gotten a lift to work.

Now that is what I call service and that is what I paid for.
 
Jamie you can spend your money on whatever you like. If flashy surroundings are important to you then go right ahead and pay their prices, but who do you think is subsidising the coffee machine and chrome? It's not people buying cars.

I always used to go to main dealers for servicing, but recently I have come to the conclusion that there is better quality and value elsewhere. I had two lightbulbs changed at a main dealer in the South East (I was in a rush to get to the ferry and had no tools) and, after I'd visited an independent specialist, it was pointed out to me that the headlight units hadn't been put back in properly. I mean, how hard can it be? I fixed it myself.

The only reason to continue main dealer servicing is to preserve any goodwill if you have a fault after the warranty expires. Given the state of the global car industry this is becoming increasingly irrelevant.

SSE
 
Yes I can spend my money on whatever I like, I get the car serviced once a year, I have never had a problem with my main dealer, if I need a bulb put in or something small one of the lads comes out and does it for me. If I am concerned about something they come out from the workshop and listen or look at something/ no charge. This is because I am their customer and they do treat their customers extremely well. As I also said there is a small difference between their price and some back street guys and yet when a friend shopped around for a service and told me what she was being quoted I was astounded at their prices which was actually more than what I pay. Plus there was no such thing as an express service with these guys it was an all day thing. NO I must say I am more than happy with the main dealer I visit and if I continue to get my ten per cent they are actually cheaper than the previous guy I went to.
 
Blimey, I might go there then. What make is it - my guess is Subaru. any other takers?
 
no toyota! And to let you know also that my Father who is retired with plenty of time on his hands decided to ring around looking outside Dublin to see how much he could save , same make as myself and he found that Kildare was actually more expensive than Dublin.
 
Nissman said:
I am an independent mechanic and run my own business.Block exemption explains itself there are no exceptions,you do not have to have a car serviced at your main dealer to keep its warranty.


However your saying the car was imported so i don't know what warranty you have been given to cover you in Ireland presuming it came from the UK.
Click to expand...



Does that mean you can do it and prove this beforehand. I still do not have any names of service agents. The car was from UK but warranty is valid here as mentioned at the begining.
A lot of semantical arguments here but still no answer to original post. Need a phone number. Even have a mechanic who says I am wrong but cant say if he can do it...
 
Ceatharlach said:
Is there an independent specialist in Dublin I can go to that keeps warranty in tact then ??
Click to expand...

Once a car is serviced to the correct specification and schedule according to the manufacturer the warranty cannot be voided. Look up block exemption for details.

A car does not need to be serviced at a main dealer to keep a warranty, they will tell you it does but that is not the case.
 
I don't know why the mechanic is telling you that.If you google the following you will get the BER document in PDF.
"Block Exemption Regulations 1400/2002"

If you want you can send me the details of the car..engine size,year etc and i will price up the service cost with genuine volvo parts,even if its just for comparison sake.
 
I am due to have a service carried out on an 05 Nissan Almera. I normally go to Windsor Airside and they are quite expensive. If anybody has details of a reliable independent specialist I would be willing to try them.
 
olddoll said:
I am due to have a service carried out on an 05 Nissan Almera. I normally go to Windsor Airside and they are quite expensive. If anybody has details of a reliable independent specialist I would be willing to try them.
Click to expand...

I got an txt from [broken link removed] saying a service was €99. I found them very expensive in the past. Like many dealers it was hard to talk to who had actually worked on the car. I don't use them anymore though, its too awkward to get to.
 
You must log in or register to reply here.
Back
Top