I recently hired a car from Hertz in Bristol airport. Rented in the morning- back late afternoon the same day.
On renting the guy at the desk referred to 3 minor scratches and advised me to check for others. It was raining and the car was wet and I couldn’t even see the three he pointed out.
On return in the evening, the guy pointed out what he said was fresh minor damage to an alloy wheel. I honestly didn’t see it that morning as I wouldn’t have considered that damage. It was as if he was determined to find something. He hummed and hawed about something else that was less visible before he settled on this one.
Of the original 3 marks, he could only find one present and even that looked pretty innocuous.
I had driven the car for less than 3 hours and mostly on the motorway. I’d generally remember if I’d hit a pothole or kerb over such a short period so I strongly feel the mark must have been there on collection.
It seems like a bit of a scam. I’ve already been charged 160 pounds. Assuming they charged for the previous dents, it’s not like they actually ever fix them.
I know I’ve signed the original docket but it is worth appealing?
Have I any comeback?
On renting the guy at the desk referred to 3 minor scratches and advised me to check for others. It was raining and the car was wet and I couldn’t even see the three he pointed out.
On return in the evening, the guy pointed out what he said was fresh minor damage to an alloy wheel. I honestly didn’t see it that morning as I wouldn’t have considered that damage. It was as if he was determined to find something. He hummed and hawed about something else that was less visible before he settled on this one.
Of the original 3 marks, he could only find one present and even that looked pretty innocuous.
I had driven the car for less than 3 hours and mostly on the motorway. I’d generally remember if I’d hit a pothole or kerb over such a short period so I strongly feel the mark must have been there on collection.
It seems like a bit of a scam. I’ve already been charged 160 pounds. Assuming they charged for the previous dents, it’s not like they actually ever fix them.
I know I’ve signed the original docket but it is worth appealing?
Have I any comeback?
