One of my staff broke a €400 item today, it is destroyed.
Problem one, it came from the UK and will need to be re-ordered.
Problem two, a lot of money was due to be paid on completion of job, this will delay things. Considering this project was due to end tomorrow I am rather annoyed.
I understand accidents happen but this was avoidable. The staff member in question is a senior tradesman with well over 20 years of experience. If he were an apprentice I would not be fuming as much. It was a run of the mill installation.
My question is what is the fairest way of dealing with this?
Should I make him pay it all, part or none?
Problem one, it came from the UK and will need to be re-ordered.
Problem two, a lot of money was due to be paid on completion of job, this will delay things. Considering this project was due to end tomorrow I am rather annoyed.
I understand accidents happen but this was avoidable. The staff member in question is a senior tradesman with well over 20 years of experience. If he were an apprentice I would not be fuming as much. It was a run of the mill installation.
My question is what is the fairest way of dealing with this?
Should I make him pay it all, part or none?