My wife is getting asked for more & more detailed financial documentation from Revolut.
Can anyone offer advice? I have never experienced this level of documentation demands in the many accounts we have opened with other institutions.
She's had Revolut for 5+ years. All fine. PAYE worker. Nothing out of the ordinary.
- Mid-Mar'23: Revolut must have asked for some documents & we sent it. They then said "Thanks for verifying your income. We've finished reviewing your submission and everything is in order!"
- Then sometime over the summer they "contacted you asking you to send us some up-to-date information". My wife isn't the most responsive on financial matters... so ignored it.
- Sep'23: they restricted her a/c, and asked for any 2 of the following:
- 2 recent consecutive payslips showing ER name, EE name, period, and amounts
- Recent bank statement confirming receipt of salary
- Work contract dated & signed by ER & EE, stating duration of employment, salary &/or additional benefits
- 6-Dec'23: again my missus is not the most responsive for financial matters... sort of falls to me
- I sent the payslips and bank statement. I chose Sept as that was our most recent joint current account statement.
- 7-Dec'23: Revolut came back and have asked now for:
- Recent one full month payslip (with details as above)
- Latest Tax Return Statement or Tax Declaration
- Letter from your employer confirming your salary
- Work contract (with details as above)
That strikes me as excessively intrusive.
Again... nothing like our experience with any other financial institute. No even remotely in the same ballpark.
What are my wife's options?
Is there any value in complaining to the Financial Regulator?