From the link I posted above - underlining is mine.As far as I know all retailers are obliged to take in the used electrical goods without charge or question, the wee surcharge covers collection and recycling of waste electical goods, the likes of Powercity make it very easy as there is a depository area just inside the door for the goods you are returning.
Obviously (?) you cannot expect them to take back, say, a hoover if you buy a new telly but it seems reasonable to expect them to take back a 21" telly if you have bought a new 14" one. If they continue to refuse it then see about reporting them (e.g. via the WEEE website).Distributors, i.e. Retailers, when supplying a new product, must accept back waste electrical and electronic equipment from private households free of charge on a one-to-one basis as long as the waste electrical and electronic equipment is of equivalent type or has fulfilled the same function as the supplied equipment ...
Only on a like for like basis (e.g. a kettle for a kettle, a TV for a TV etc.). If they accept other items not on a like for like basis then that's presumably at their own discretion. They are not obliged to take them back.I bought a new kettle and toaster at the weekend and when I asked them about leaving in the old kettle and toaster they told me to drop it in any time I'm passing. Think the retailers are obliged to take them back.