I was wondering could anyone advise me, my policy changed at the end of January.
I dropped down, and my previous policy stated that I could claim back for the baby massage classes. So I contacted VHI in January before the policy changed and was told by two people that it didnt matter that i was changing policy, that i was covered for baby massage for the year of birth, my little one wont be one until june.
So I did the course, the date was February, they sent back saying i cannot claim it.
the lady i did the course with originally said if there was any problem with dates she would change them. now she wont change them.
but i feel under the policy and the advice of two people in VHI that i should be able to claim the money back. I had paid the deposit in January, but the class was delayed till Feb.
Im not sure what customer rights I have, or who I should contact.
all advice appreciated
I dropped down, and my previous policy stated that I could claim back for the baby massage classes. So I contacted VHI in January before the policy changed and was told by two people that it didnt matter that i was changing policy, that i was covered for baby massage for the year of birth, my little one wont be one until june.
So I did the course, the date was February, they sent back saying i cannot claim it.
the lady i did the course with originally said if there was any problem with dates she would change them. now she wont change them.
but i feel under the policy and the advice of two people in VHI that i should be able to claim the money back. I had paid the deposit in January, but the class was delayed till Feb.
Im not sure what customer rights I have, or who I should contact.
all advice appreciated