C
Chugh
Guest
Hi,
Just a few questions about where we stand re our insurance claim. Brief overview:
Car stolen on Fri 23rd March, crashed and recovered same evening. Claim made on the following Monday. Insurance co. allow €300 for rental car so car was rented. After repeatedly calls to the insurance co, car was declared a write-off 10 days later. More calls made to insurance co. to get an offer figure. Eventually offer made - two weeks and 1 day after claim made and rental car has been returned in the meantime. Offer made of €8,750 including salvage and rejected immediately. Car was insured 18 months ago for €17,000 and lowest price online found for current market value was €15,900. There is plenty of salvage in the car and parts are quite specialist but I have no idea of what that's worth.
Q. Are there any regulations on how long your insurance co. takes to make you an initial offer (I mean can they take as long as they want while you are without a car)?
Q. Is the insurance co. responsible for the salvage of the car or are you allowed choose salvage company? What rights do you have over your car while a claim is being made?
Q. Do you have any right to demand your own assessor for the car?
Any help greatly appreciated - policy book is quite vague (policy does state 'market value' for valuing write-offs) and can't find much online re legal stance or rights.
Just a few questions about where we stand re our insurance claim. Brief overview:
Car stolen on Fri 23rd March, crashed and recovered same evening. Claim made on the following Monday. Insurance co. allow €300 for rental car so car was rented. After repeatedly calls to the insurance co, car was declared a write-off 10 days later. More calls made to insurance co. to get an offer figure. Eventually offer made - two weeks and 1 day after claim made and rental car has been returned in the meantime. Offer made of €8,750 including salvage and rejected immediately. Car was insured 18 months ago for €17,000 and lowest price online found for current market value was €15,900. There is plenty of salvage in the car and parts are quite specialist but I have no idea of what that's worth.
Q. Are there any regulations on how long your insurance co. takes to make you an initial offer (I mean can they take as long as they want while you are without a car)?
Q. Is the insurance co. responsible for the salvage of the car or are you allowed choose salvage company? What rights do you have over your car while a claim is being made?
Q. Do you have any right to demand your own assessor for the car?
Any help greatly appreciated - policy book is quite vague (policy does state 'market value' for valuing write-offs) and can't find much online re legal stance or rights.