I seem to be having a lot of problems with KBC. When I opened my account, a mess was made of it. Then when closing the account a mess was made of it.
Whenever I phone them they tell me that they have upgraded their IT systems in 2015 and as a result cannot access my information. They put me on hold for long periods of time. They say they will ring me back. A whole day will go by and then I receive a phone call to say that they haven't located their correspondence and that it will take a few days because it is in their "archives". My account is only 18 months old!
I have received letters from them that make no sense. (For accounts that have not been opened or renewed). Even though I close an account and get a confirmation of this, I also get a letter showing that it has been "rolled over". So I get a letter showing a new term, interest rate etc. even though this account does not exist. When questioned I am told that the "computer" did it and I should ignore them.
This happened 18 months ago when I rolled over an account. I was told it was an IT issue. Then 18 months later it has happened again. I am told it is an IT issue.
Anyone else having similar problems?
Whenever I phone them they tell me that they have upgraded their IT systems in 2015 and as a result cannot access my information. They put me on hold for long periods of time. They say they will ring me back. A whole day will go by and then I receive a phone call to say that they haven't located their correspondence and that it will take a few days because it is in their "archives". My account is only 18 months old!
I have received letters from them that make no sense. (For accounts that have not been opened or renewed). Even though I close an account and get a confirmation of this, I also get a letter showing that it has been "rolled over". So I get a letter showing a new term, interest rate etc. even though this account does not exist. When questioned I am told that the "computer" did it and I should ignore them.
This happened 18 months ago when I rolled over an account. I was told it was an IT issue. Then 18 months later it has happened again. I am told it is an IT issue.
Anyone else having similar problems?