Hope this is in the right forum.
I received a present of a gift voucher last Xmas for a spa treatment from a premises in Cork. This premises closed down, very suddenly for "refurbishment" in February, there was no notification I only found out in May when I tried to ring & make an appointment. I rang another of their premises in Limerick & that's when I found out it was closed. Long story short - they have denied that the Cork premises is "closed" as such but cannot give a date when it will reopen. They won't give a refund & the only offer they have made is that I can attend one of their salons in either Limerick or Dublin or spend the money on products. I don't find that acceptable - in fact I find it ridiculous to suggest I travel from Cork to either of those places. Anyone any suggestions as to what I can do? Voucher for €150 so it's not small!
Thanks
I received a present of a gift voucher last Xmas for a spa treatment from a premises in Cork. This premises closed down, very suddenly for "refurbishment" in February, there was no notification I only found out in May when I tried to ring & make an appointment. I rang another of their premises in Limerick & that's when I found out it was closed. Long story short - they have denied that the Cork premises is "closed" as such but cannot give a date when it will reopen. They won't give a refund & the only offer they have made is that I can attend one of their salons in either Limerick or Dublin or spend the money on products. I don't find that acceptable - in fact I find it ridiculous to suggest I travel from Cork to either of those places. Anyone any suggestions as to what I can do? Voucher for €150 so it's not small!
Thanks