About 3 years ago we topped up our mortgage, as part of the process we had to take out a new mortgage life assurance policy to replace the existing to cover the increased mortgage. The policy was with BOI, the advisor told us the new policy would replace the old one. The original policy was never cancelled and we have been paying 2 premiums for the last 3 years. We've contacted BOI who admitted they should of cancelled the existing policy. They've offered to refund half the premiums we've paid on the policy which should of been cancelled as they cliam they would of paid out on any claims on that policy even though the new policy covered exactly the same. We are not satisfied with this offer and feel we are entitled to a full refund.
Do we have any basis to get a full refund? If so and they refuse is there any avenues to pursue this?
Do we have any basis to get a full refund? If so and they refuse is there any avenues to pursue this?