Possible to return tv ??

[Michaelhayd]

Hi I'm wondering where I stand in relation to my 3 month old telly. I bought it in Harvey Normans in November and all was fine.
Then one night all the channels got mixed up or deleted. Fixed this took about a hour to organise the channels and all was fine then it happened about 3-5 more times usually requiring another hour setup time. I have been into lg about this and they have informed me that the issue is with the satellite tuner they say it's not compatible with the Irish market. And I'll have to purchase a set top box to be able to enjoy "hassle free" tv.

I believe this falls under the not fix for purpose part of the sale of goods act

Surly a tv should only have to be tuned once and not 2-3 time a month.

Any info or advice on this would be great
And thanks in advance

 

[Sandals]

Go back to shop with your reciept asap...they are your point of contact...id get a new one or your money back...

 

[Leo]

Your contract is with the shop, you should have approached them first rather than going to the manufacturer, as a record of the issue would strengthen your case.

Regardless, the TV is still within warranty, and it's not acceptable for it to lose programmed tuning. This points to a technical fault with that component of the TV.

Write down the details of the issue, recording the dates when it arose, and reoccurred. Bring that to Harvey Norman and ask them to resolve the issue.

What exact model TV is it? This may be a common fault.