Hello, I'm having issues with trying to activate a digital card which my company purchased for me , my company made the payment to perx. Which now seems to be owned by EML payments. My company can see the transaction in the company perx account online, and it shows the digital card going to my personal email .There is only part of the card number visible.
I received an email with a link to download an EML app on my phone and to enter my email address for an verification code to be emailed to me. I have not received any verification email.
I contact perx, I'm getting the roundaround to ring card services as an existing customer, but then they require a card number , which I don't have. They said to send an email to customer service explaining everything. I have no response yet
So my question is, what do I do ? Can my company get a full refund, should I get the ombudsman involved?
I will give perx 1 or 2 days to reply to me. But after that my company should ask for a refund
I received an email with a link to download an EML app on my phone and to enter my email address for an verification code to be emailed to me. I have not received any verification email.
I contact perx, I'm getting the roundaround to ring card services as an existing customer, but then they require a card number , which I don't have. They said to send an email to customer service explaining everything. I have no response yet
So my question is, what do I do ? Can my company get a full refund, should I get the ombudsman involved?
I will give perx 1 or 2 days to reply to me. But after that my company should ask for a refund
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