I sent an EFT on line from my bank to a utility company’s bank, in the reference field I put the utility company’s name instead of my utility account number. The utility company’s bank details were correct.
It must be a regular enough occurrence, I would have thought the payment should have been sent back to the originating bank, this has not happened, nor has the payment been credited to my utility A/c despite giving details to the utility company several times by email including a screenshot of payment from my bank.
What should happen where the utility company know the bank account where the payment came from, but don’t know the utility account number to credit the payment to ?
Thanks.
It must be a regular enough occurrence, I would have thought the payment should have been sent back to the originating bank, this has not happened, nor has the payment been credited to my utility A/c despite giving details to the utility company several times by email including a screenshot of payment from my bank.
What should happen where the utility company know the bank account where the payment came from, but don’t know the utility account number to credit the payment to ?
Thanks.