C
Cookie85
Guest
Hi
This is my first time posting so please excuse if posted in wrong section etc.
A month ago we bought a new kaymed memory foam mattress. We spent an hour in a well known furniture store in Newbridge with the salesman, telling him what type of mattress we wanted and what type we didnt. He narrowed it down to 5 for us and after a 5 minute try out on each, we chose one.
Two nights after arrival, I was in pain. The bed is way too firm and has aggravated an area where I had an operation 3 years ago. I cannot sleep on the mattress as it is also giving me lower back pain which I have never suffered from and we are both sweating vigourously when sleeping on it.
I rang straight away. On the day we bought it we stated several times we wanted a soft mattress and also made a point of querying the well vented ones. I have rang every week and was asked to visit the store again today. Spent another hour with the same salesman but spent longer trying out the various mattresses in the belief that we may have been able to exchange the mattress.
Finally when we decided which one was more suitable he stated he couldnt give the final answer and sent us to the Manager who stated under no circumstances do they change beds, that it was our choice. They said they can send the manufactureres to check the bed for a fault but I just know they won't find one.
Have we any rights here, we paid €650 and the mattress is just lying against the wall in our bedroom. I am due to ring the owner and I just need to know if I have a case to argue?? Any advice would be much appreciated.
Thank you
This is my first time posting so please excuse if posted in wrong section etc.
A month ago we bought a new kaymed memory foam mattress. We spent an hour in a well known furniture store in Newbridge with the salesman, telling him what type of mattress we wanted and what type we didnt. He narrowed it down to 5 for us and after a 5 minute try out on each, we chose one.
Two nights after arrival, I was in pain. The bed is way too firm and has aggravated an area where I had an operation 3 years ago. I cannot sleep on the mattress as it is also giving me lower back pain which I have never suffered from and we are both sweating vigourously when sleeping on it.
I rang straight away. On the day we bought it we stated several times we wanted a soft mattress and also made a point of querying the well vented ones. I have rang every week and was asked to visit the store again today. Spent another hour with the same salesman but spent longer trying out the various mattresses in the belief that we may have been able to exchange the mattress.
Finally when we decided which one was more suitable he stated he couldnt give the final answer and sent us to the Manager who stated under no circumstances do they change beds, that it was our choice. They said they can send the manufactureres to check the bed for a fault but I just know they won't find one.
Have we any rights here, we paid €650 and the mattress is just lying against the wall in our bedroom. I am due to ring the owner and I just need to know if I have a case to argue?? Any advice would be much appreciated.
Thank you