National Irish Bank - NIB - Accessing Online Banking

Discussion in 'Banking, credit cards, etc' started by Dinarius, Feb 8, 2008.

  1. Dinarius

    Dinarius Frequent Poster

    Posts:
    346
    Does anyone have any problem accessing the Log In page of National Irish Bank's online banking facility?

    I have a fast internet connection and have no problems with any other site.

    I can access NIB's home page no problem, but I frequently cannot get from there to the online banking page, and I am sick and tired of talking to their helpline.

    Anyone else have similar problems?

    Thanks.

    D.

    ps. While I'm at it, one of my pet hates is companies that do not offer a landline number to access some part of their business. Nowadays, almost everyone buys mobile minutes in bulk in addition to having home phones with prepaid local and national calls. However, if we are obliged to dial a 1850 or 1890 number, we pay for it. Drives me nuts!
     
  2. ClubMan

    ClubMan Frequent Poster

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    43,703
    Have you tried it on another browser, PC or internet connection in case it's a local problem?

    Some companies offering 1850/1890 numbers also offer an Irish landline number for calling from abroad in which case you can just drop the prefixes and call this.
     
  3. Gamblor72

    Gamblor72 Registered User

    Posts:
    14
    Hi Dinarius,

    I did have this problem with my work pc (have since gotten a new pc, so no longer an issue), the helpdesk (though pleasant) were no help at all, the only way I could get passed this was to do the following - on your browser, go to the 'Tools' dropdown menu, select 'Internet Options' and then select 'Delete Files' to clear the stored files. You may have to do it a couple of times, but it did work for me. As far as I know all this does is clear the files held in memory, it shouldn't interfere with any other part of the pc. If that doesn't work, try deleting the 'Cookies' as well, though this will delete any passwords etc you have set up.

    Hope this helps!
    Gamblor.
     
  4. dublinli

    dublinli Frequent Poster

    Posts:
    77
    there is an option on NIB web site "check your computer", if you can see this click on it and see whether it passes all the stages.
    More than likely a java problem
     
  5. NavanMan1

    NavanMan1 Frequent Poster

    Posts:
    59
    Just logged on, no probs.
     
  6. Dinarius

    Dinarius Frequent Poster

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    346
    Thanks for the replies. Yes, I went through the various items in Tools with their online help too.

    My failure to connect is intermittent (I did get on later on this morning).

    Must give that computer check a go though.

    D.
     
  7. ClubMan

    ClubMan Frequent Poster

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    43,703
    Further evidence in support of the "local problem" explanation I would think?
     
  8. jperson

    jperson Guest

    Last edited by a moderator: May 24, 2008
    Solution from Gamblor72 worked for me, -delete those temporary
    internet files - thanks.
     
    Last edited by a moderator: May 24, 2008
  9. Murt10

    Murt10 Frequent Poster

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    630
    We had a major problem when we got a new PC. Apparently Vista and the NIB computers were not compatible.

    We changed over to an activcard and are well satisfied. I particularly like the increased serurity that you get from having to use a new pin every time you log on. You can use it in an internet cafe and you don't have to worry about malicious software that might be installed on the public PC



    Murt
     
  10. ClubMan

    ClubMan Frequent Poster

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    43,703
    That doesn't make much sense to me. From a web server's point of view the specific operating system/version of Windows is (usually) irrelevant. The browser type and version may be another matter (e.g. Ulster Bank/First Active's online banking will reject Firefox v3 beta on Ubuntu but not if you install the User Agent Switcher add-on and masquerade as IE on Windows).
     
  11. Murt10

    Murt10 Frequent Poster

    Posts:
    630
    Don't know much (anything) about computers.

    We had an online current account with NIB, but as I said, when we bought a new computer and switched over to VISTA we couldn't access the account any more. VISTA had only just been released at the time.

    Mrs Murt was on to the NIB helpdesk who were unable to get the account to work from our computer and eventually changed us over to the activcard.



    Murt
     
  12. Complainer

    Complainer Frequent Poster

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    I'm able to access NIB's eBanking service from a Vista PC without using the Activcard
     
  13. MugsGame

    MugsGame Frequent Poser

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    2,442
    Yes - there was a Java issue.

    Not for NIB's online banking. You must use the Activcard to login on a Mac or Linux.
     
  14. Complainer

    Complainer Frequent Poster

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    4,960
  15. Eeyore

    Eeyore Frequent Poster

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    109
    I was able to log in just now so there is no problem with the NIB site.
     
  16. Complainer

    Complainer Frequent Poster

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    4,960
    SEems to be OK for me now too. Must have been just a temporary glitch.
     
  17. helens

    helens Frequent Poster

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    108
    I cant access my nib e-Banking all w.end..its saying navigation to website Cancelled when i click on e-banking link