Try this
1. See if there is updates avaiable for the device and install them.
If that fails do the following
1. Click Start button, type Device Manager in the Start Search box, and then press
ENTER.
2. In the Device Manager dialog box, expand Sound, video, and game controllers.
3. Locate the audio device that was included with the computer. Is there a
yellow triangle with a explanation mark (!)?
4. Right-click the device, and then click Properties.
5. Click the Driver tab.
6. Click Uninstall.
7. Make sure that the Delete the Driver Software for this device check box is
cleared, and then click OK.
8. Close the Device Manager dialog box, reboot the laptop.
9. After reboot the OS should detect new hardware and install the drivers for it.
10. Once Install new drivers is finished play the sound file again.
Alternatively consider dumping windows and install UBUNTU. Far better.