Neg Covenant
Registered User
- Messages
- 107
I terminated my bill-pay account with Meteor last April.
It has come to my attention that my account was €20 in credit. Presumably they took money by direct debit in advance or something.
Anyway, they are sending the money to me now that I rang them about it.
The first time I rang I gave my account and after checking it the person said he did not deal with billpay and that he would transfer me. I was put on hold for a long time. I eventually hung up.
I rang back (the same number) and asked did the person deal with billpay accounts before giving my details. The (different) guy said he did. He took my a/c number. He agreed I was in credit and said they could transfer the money to the bank account details Meteor held for me.
I asked why the money had not been returned to me previously. He said he did not know why but that when people rang in they organised the money to be returned.
I would also comment that the bills metor sent me said I had to make a payment to hem but the figure had a "CR" beside it so I could deduce it was a credit. I am not sure if less experienced consumers would have noticed that.
Can anybody tell me what Meteor's obligations are to me as a consumer?
Also, has anybody else come across this behaviour?
Meteor previously screwed me with a €1 per MB data charge in Ireland on my phone some years ago (I did not know I had internet on my phone and played with it for a few minutes when I saw I did) so I don't have a very high opinion of them anyway.
It has come to my attention that my account was €20 in credit. Presumably they took money by direct debit in advance or something.
Anyway, they are sending the money to me now that I rang them about it.
The first time I rang I gave my account and after checking it the person said he did not deal with billpay and that he would transfer me. I was put on hold for a long time. I eventually hung up.
I rang back (the same number) and asked did the person deal with billpay accounts before giving my details. The (different) guy said he did. He took my a/c number. He agreed I was in credit and said they could transfer the money to the bank account details Meteor held for me.
I asked why the money had not been returned to me previously. He said he did not know why but that when people rang in they organised the money to be returned.
I would also comment that the bills metor sent me said I had to make a payment to hem but the figure had a "CR" beside it so I could deduce it was a credit. I am not sure if less experienced consumers would have noticed that.
Can anybody tell me what Meteor's obligations are to me as a consumer?
Also, has anybody else come across this behaviour?
Meteor previously screwed me with a €1 per MB data charge in Ireland on my phone some years ago (I did not know I had internet on my phone and played with it for a few minutes when I saw I did) so I don't have a very high opinion of them anyway.