The bones of thestory is, we were in the USA for 10 days late last year, on my return I get a bill for nearly €1k, I paid my phone & intenet charges but queried a charge of €726 as this seemed to be micelanous charge. Forward on 5 months and after emails, and calls I have still had no joy with them-in fact I was told " your lucky it was not €6k as once you have your phone with you (even though all data/roaming etc was turned off) you incur charges, I could pass it to a manager and they could take it off if you can prove you turned off everything" Ahhhhh
Well today they have cut off my account, even though I have continued to pay my bill every month as I consider the €726 still in dispute!! I have tried to get a customer service manager, as after 6 years with them the least I expected was at some point to speak to a manager! But no manager available, you will get a call within 24 hrs!
I am so annoyed, and sick to the teeth of chasing them all the time to try to resolve the issue, that I told them if I don't talk to a manager then I am off down to Vodaphone!! I have about 9 months left on my contract, but would nearly let them bring it to court as I feel I have a very strong case!!
Well today they have cut off my account, even though I have continued to pay my bill every month as I consider the €726 still in dispute!! I have tried to get a customer service manager, as after 6 years with them the least I expected was at some point to speak to a manager! But no manager available, you will get a call within 24 hrs!
I am so annoyed, and sick to the teeth of chasing them all the time to try to resolve the issue, that I told them if I don't talk to a manager then I am off down to Vodaphone!! I have about 9 months left on my contract, but would nearly let them bring it to court as I feel I have a very strong case!!