Locked out of Hotels.com account

N

NotMyRealName

Registered User
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87
Anybody experiencing difficulties signing into your Hotels.com account? Trying to log in via email address, then confirmation code, then new password, then....nothing. No joy from customer service , phone, bot, and email. I deleted App, reloaded and still no-go. Cleared Cache, still no -go. Any advice??
 
Looks like they have pushed a recent update. On the app and web it's asking me to log in again. and asking for a 6-digit code they send via email. After entering the code it's doing a Capcha check and freezes at that point.

At the initial log-in screen there is a link to log in with password instead, using that gets me in.
 
Leo said:
Looks like they have pushed a recent update. On the app and web it's asking me to log in again. and asking for a 6-digit code they send via email. After entering the code it's doing a Capcha check and freezes at that point.

At the initial log-in screen there is a link to log in with password instead, using that gets me in.
Click to expand...
Yeah, that's the same as my sequence of events...only difference is I don't get link to log in with password
 
I'll try to upload screenshots
So I get an option to select a new password. I do that and still get an error message ‍♂️
 

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Is that going directly to Hotels.com? The screens I got looked nothing like those.
 
I'm trying everything. I've phoned them. No joy, but they gave me a €25 voucher....I'd just ignore the account, and set up a new one except I've reached gold status and have a €120 reward night to claim + ongoing rewards...
 
Update. Eventually got this resolved after being referred upstream in Hotels.com tech chain of command. Solution was to sign-in to access account through incognito mode in Google chrome. Did that....it worked, and then the APP sign-in worked. ......tech couldn't explain why, but this had also worked for other customers.
 
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