Is Revolut subject to the Financial Services Ombudsman in Ireland?

G

GAAmam

Registered User
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I wonder did this couple have an Irish IBAN - Revolut moved Irish customers from their Lithuanian IBANS over to Irish ones last April 2023. If they do have an Irish IBAN they can bring a case to the Irish Ombudsman.
 
OH works in Fraud in one of the banks and said that Irish Banking Ombudsman wouldn't entertain a complaint from a customer with a Lithuanian IBAN regardless of who the Merchant is
 
From Revolut's website

www.revolut.com

Complaints Policy | Revolut Ireland

Revolut terms and policies
www.revolut.com www.revolut.com

Out of court dispute resolution authority for complaints related to financial services​

If you're unhappy with our resolution, you can refer your complaint to the relevant authority. The authority depends on which Revolut legal entity provided you with the product or service you're complaining about.

  • Complaints about regulated services provided by the Revolut Bank UAB branch in Ireland
If you’re a customer of the Irish Branch of Revolut Bank UAB, most of the services are regulated and provided to you by the Branch (see exceptions listed below).

In case you are unhappy with how we have dealt with your complaint about regulated services provided by the Revolut Bank UAB branch in Ireland, you can refer the complaint to the Financial Service and Pensions Ombudsman (FSPO).

I don't know the structure of Revolut in Ireland. Did it change when it provided an Irish IBAN. Was it something other than Revolut Bank UAB branch before that?
 
It’s the address of the entity that provides the financial service that determines where you can lodge a consumer complaint.

The IBAN does not matter as it’s possible to have an IBAN with a with a country prefix different from the entity that is providing you with the service.
 
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