BillPoster
Registered User
- Messages
- 30
I made an on-line booking for a 2 night stay in a hotel via their own website. Everything transacted OK and I got confirmation at the end of the transaction that the booking had been confirmed. I also received an email confirmation of the booking a short time later. Later that day I had an email from the hotel reservations person saying that the hotel was fully booked for those dates and that the confusion was due to an error on their website. They did offer me other dates but these don't suit. While booking on-line my credit card details were enetered for a booking deposit to be taken but I don't know yet if this has been debited to my accopunt.
What can I do here? Can I tell the hotel that I have evidence of a confirmed booking and therfore expect to get a room? Have I any grounds to make the hotel honour the confrimed booking.I haven't spoken to them yet by phone as I'd like to know how to play this before I do.
Thx
What can I do here? Can I tell the hotel that I have evidence of a confirmed booking and therfore expect to get a room? Have I any grounds to make the hotel honour the confrimed booking.I haven't spoken to them yet by phone as I'd like to know how to play this before I do.
Thx