My partner was involved in a car collision where a person reversed out of a parking space and crashed into her drivers side rear door. A guard arrived and saw that the other person was in the wrong which they admitted too. He advised both parties to contact there relevant insurance companies which both agreed to do. There insurance co. has said they got no call from there client and they are not able to get in contact with them this was over two weeks after the accident. They then asked my partner to bring the car to a garage of there choice to get an assessment of the damage done which she did. This came to over €1200 so a significant amount of damage. Today nearly a month later she received a letter stating We are not currently in a position to accept liability or deal with your claim. Our investigations into this matter are on-going and we will contact you as soon as we have an update. Any advice appreciated on how to get this resolved asap.