How to get a Manager to make a decision

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feltox

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A friend of mine is looking for advise on the following

main owner of business has mananger who works at location a

main owner of business has mananger who works at location b.


the owner is based at location a and calls to location b once a month

employee at location b is have trouble getting manager at location b to make important decisions. it is not his place to go above manager and query main owner. The employee moral has dropped big time as he has asked manager at b to pass on queries to owner on a number of occasions wthout success, this has been going on a few months

The employee at location b is put under a lot of pressure unneccessarily from customers unaware of background due to lack of decision making by owner and manager. The employee is afraid he will be hung out to dry when this finally comes to a head

note employee at location b has practical no interaction with owner

What should employee do- work to rule etc, resign, look for redundancy, dont want to go above manager
 
Copy the other manager and owner on all e-mails. Follow up the requests in the original e-mails with further e-mails, the manager and owner will become then be made aware that there are 'delays' and they'll decide if its worht further investigation.

Of course it oculd be that they're more than happy with the state of affairs in which case all your friend can do is quit (which means no redundancy!).
 
Ask owner for a transfer to work in location A if your friend feels that it would be a much better place to work. Your friend may get the transfer or the owner may engage a conversation to determine the reasons for the request .
 
Maybe you've tried this already, but anyone going to any manager with a problem, should try to present them with the problem and suggested solutions, maybe leading on from that then ask is it ok to try the mutually preferred solution, at least on a trial basis. I'm not saying you are, but far too many employees these days try to dump problems with their manager and then walk off.
 
Why not escalate the customer issues to the manager who is causing all the problems?, if he starts to get an earful, then perhaps he may wake up to the issue
 
He should talk directly to the manager who appears to be solving the problems, and identify the problems, the impacts on the customer, and the possible solutions. If that doesn't work, he should tell the manager that he is taking the matter to the owner for resolution. He'd want to be very, very sure of his facts to do this.
 
Complain to the manager directly and ask for a meeting with the owner to establish proceedures. It doesn't have to be too formal but it's a way to get the owner's ear / email.
If the manager refuses contact the owner.
Also start looking around for a new job. Sometimes it's better to try to care less.
 
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