Would welcome some views on this. I bought a home insurance policy online from Allianz and the following day they sent through the receipt/documentation. When I got to Page 16 of the documentation which is titled the “New Business Schedule”, I discovered the period of cover was from 16.00 and there would have been a gap in cover between the expiration time of the old policy and new policy, and the property would not be covered during this gap in insurance in the event it was damaged and/or destroyed from midnight to 16.00.
When I phoned the company to query this, they said the time of their home policies start at 16.00. When I asked for the period of cover to be midnight the answer was no. When I asked if the policy could be brought forward to the current date (I'd have to cancel the old policy), again the answer was no. No reasonable accommodation whatsoever. Long & short of it, there was no information provided at the proposal stage of the period of cover being from 16.00.
Has anybody else come across this at all or how many unsuspecting people taking out policies don't realise they're not covered? The solution they offered was to phone me back in 24 hrs after they consulted with the underwriters - which was not reasonable given the issue was time critical. I cancelled the policy & bought a new policy elsewhere. Should the period of cover not be uniform across all insurance providers to aid moving between providers or at least that you can specify the period that you require cover from. The explanation I got yesterday was it is a "business decision". Still waiting for the refund too.
When I phoned the company to query this, they said the time of their home policies start at 16.00. When I asked for the period of cover to be midnight the answer was no. When I asked if the policy could be brought forward to the current date (I'd have to cancel the old policy), again the answer was no. No reasonable accommodation whatsoever. Long & short of it, there was no information provided at the proposal stage of the period of cover being from 16.00.
Has anybody else come across this at all or how many unsuspecting people taking out policies don't realise they're not covered? The solution they offered was to phone me back in 24 hrs after they consulted with the underwriters - which was not reasonable given the issue was time critical. I cancelled the policy & bought a new policy elsewhere. Should the period of cover not be uniform across all insurance providers to aid moving between providers or at least that you can specify the period that you require cover from. The explanation I got yesterday was it is a "business decision". Still waiting for the refund too.