G
Guest116
Guest
Hi,
I signed up for a Three phone package back in March ( a pay monthly contract for 12 months). It turned out the sim card from Three didn't work in the handset I have even though Three said it would before I signed up, I use a HTC phone I purchased myself.
So I returned the Three phone straight away and cancelled the contract. This was fine as there was a 2 week period that you were allowed to cancel the contract without penalty.
Three were constantly ringing me for about 3 weeks after cancelling but they have eventually figured out that I did cancel within the 2 weeks and now they dont dispute anything. They have cancelled my account and have refunded the money I had paid them.
However I continue to receive phone calls and letters from a collection agency called NCO. They claim I owe Three about 330 euro for cancelling the contract.
Again and again I have spoken to Three and they assure me my account it closed and I dont owe anything. They said they would tell NCO that the account is closed.
However 2 weeks later I still get letters from NCO, another phone call from NCO this morning. I am obviously tired of this hassle and no matter how many times I explain to Three and NCO that the account is closed nothing changes. I have had at least 4 letters and 4 phone calls from NCO, I have rang Three about 8 times about it and this has been going on since early March.
What can I do?? Can Comreg do anything do think? I have better things for doing that wasting time and money ringing, emailing, taking calls and having to hold letters in case I need to prove anything at a later date.
I have to say Three have the worst customer service I have ever come across.
So I am not sure how to put a stop to this...
I signed up for a Three phone package back in March ( a pay monthly contract for 12 months). It turned out the sim card from Three didn't work in the handset I have even though Three said it would before I signed up, I use a HTC phone I purchased myself.
So I returned the Three phone straight away and cancelled the contract. This was fine as there was a 2 week period that you were allowed to cancel the contract without penalty.
Three were constantly ringing me for about 3 weeks after cancelling but they have eventually figured out that I did cancel within the 2 weeks and now they dont dispute anything. They have cancelled my account and have refunded the money I had paid them.
However I continue to receive phone calls and letters from a collection agency called NCO. They claim I owe Three about 330 euro for cancelling the contract.
Again and again I have spoken to Three and they assure me my account it closed and I dont owe anything. They said they would tell NCO that the account is closed.
However 2 weeks later I still get letters from NCO, another phone call from NCO this morning. I am obviously tired of this hassle and no matter how many times I explain to Three and NCO that the account is closed nothing changes. I have had at least 4 letters and 4 phone calls from NCO, I have rang Three about 8 times about it and this has been going on since early March.
What can I do?? Can Comreg do anything do think? I have better things for doing that wasting time and money ringing, emailing, taking calls and having to hold letters in case I need to prove anything at a later date.
I have to say Three have the worst customer service I have ever come across.
So I am not sure how to put a stop to this...