This is not as huge as it seems. The BoSI SVR was unusual in that it actually had a price cap of ECB + 1.5%. So the overcharge was “only” 0.5%. So the refund was only €6,000 in the actual case.
These vary from:
Our system is down and will be for a few days
We cant acutually see the account as its not on our system
One girl said it was on the system and the refund is significant, but cant discuss on phone and letter is on the way.
Same, I have called Pepper today, they cannot find me on their system although the BOS letter advises contacting them with any queries. Frustrating.
A family member was told that he will get refund at the end of October but nothing received to date.
10-11 years.How long did the overcharge last for?