Hi,
We ordered furniture online using a credit card and it was never delivered. Despite repeated calls to the company and assurances that the order would be fulfilled and that someone would call us back, there was no delivery or call backs.
It's been 6 months and we have now demanded a refund as we don't believe they will deliver the item and have no confidence in their customer service. They are saying that they want a BIC and IBAN to refund rather than refund the credit card. This sounds very unusual to me, particularly when they asked for the details to be sent to a gmail account.
I assume if the payment was made to the credit card, it should be refunded to the card and not by a different method?
Thanks
We ordered furniture online using a credit card and it was never delivered. Despite repeated calls to the company and assurances that the order would be fulfilled and that someone would call us back, there was no delivery or call backs.
It's been 6 months and we have now demanded a refund as we don't believe they will deliver the item and have no confidence in their customer service. They are saying that they want a BIC and IBAN to refund rather than refund the credit card. This sounds very unusual to me, particularly when they asked for the details to be sent to a gmail account.
I assume if the payment was made to the credit card, it should be refunded to the card and not by a different method?
Thanks