I'm actually in agreement with Kazza and feel quite sorry for the situation they are in as I wouldn't fancy having to pay two mortgages instead of one and risk defaulting.
Regardless of what the contract with the EA says it seems that they are washing their hands of the matter. There are usually two levels of service, the cheaper being finding a tenant & getting references etc and the second being a full management service including organizing cleaning, tradesmen etc.
The suggestion to go to their welfare officer sounds like a good idea as presumably the Dept Social Welfare will prosecute them if they keep the rent money and don't use it for rent as it's technically social welfare fraud.
Regardless of what the contract with the EA says it seems that they are washing their hands of the matter. There are usually two levels of service, the cheaper being finding a tenant & getting references etc and the second being a full management service including organizing cleaning, tradesmen etc.
The suggestion to go to their welfare officer sounds like a good idea as presumably the Dept Social Welfare will prosecute them if they keep the rent money and don't use it for rent as it's technically social welfare fraud.