Mystic Oil
Registered User
- Messages
- 130
The new low user surcharge from the ESB is now in effect, and reflected in recent bills. Check yours for accuracy!
My "eBill" arrived for the most recent billing period, and I noticed that they had charged me a higher daily rate "Standing Charge Low Usage" of €0.5227 (vs. €0.3857) for 42 of the 61 days.
It appears that this situation arose due to their over-estimate of my consumption in the previous billing period, which took my apparent consumption for the recent bill below the threshold 2 units per day.
I'll spare you the gory details of the 29 min 45 sec phone call. In summary, they tried to fob me off - however, I insisted that they invoke the complaints procedure. It took persistance, but they did eventually agree to credit my account with the overcharge, which amounted to 19%.
I was away in January when the previous estimate was generated, so was unable to provide the on-line system with a customer reading. My long-term consumption is fairly consistent and predictable, so I have to wonder about the algorithm that they use to generate estimates.
My "eBill" arrived for the most recent billing period, and I noticed that they had charged me a higher daily rate "Standing Charge Low Usage" of €0.5227 (vs. €0.3857) for 42 of the 61 days.
It appears that this situation arose due to their over-estimate of my consumption in the previous billing period, which took my apparent consumption for the recent bill below the threshold 2 units per day.
I'll spare you the gory details of the 29 min 45 sec phone call. In summary, they tried to fob me off - however, I insisted that they invoke the complaints procedure. It took persistance, but they did eventually agree to credit my account with the overcharge, which amounted to 19%.
I was away in January when the previous estimate was generated, so was unable to provide the on-line system with a customer reading. My long-term consumption is fairly consistent and predictable, so I have to wonder about the algorithm that they use to generate estimates.