N
niallymac
Guest
eircom somehow managed to fail to collect my DD payment last bill, which I didn't notice (but then I don't always check each bill has been paid on time, is that not the whole idea of paying DD !)
So, I get a bill this morning, for twice the normal amount, covering a four month period, to be paid by DD 6 days before christmas.
Now I have no dispute that I owe them the money, but their incompetence in failing to collect payment, then not bothering to communicate to their customers, and then surprising the unsuspecting punter with a double whammy in the most expensive week of the year, it's remarkable.
To top it all off, and I'm not joking, I spent a total of 90 minutes over two phone calls this pm, waiting to speak with a "customer representative", the first time I got through, I was put on hold and then told by the computer that they were busy and I should call back, and then cut off automatically.
When are these people going to brought to account for the way they are treating the Irish public. Not only do we have to deal with their anti competitive business model, but having to talk to computers for hours to even lodge a complaint.
Angry...............
Expletives deleted.
So, I get a bill this morning, for twice the normal amount, covering a four month period, to be paid by DD 6 days before christmas.
Now I have no dispute that I owe them the money, but their incompetence in failing to collect payment, then not bothering to communicate to their customers, and then surprising the unsuspecting punter with a double whammy in the most expensive week of the year, it's remarkable.
To top it all off, and I'm not joking, I spent a total of 90 minutes over two phone calls this pm, waiting to speak with a "customer representative", the first time I got through, I was put on hold and then told by the computer that they were busy and I should call back, and then cut off automatically.
When are these people going to brought to account for the way they are treating the Irish public. Not only do we have to deal with their anti competitive business model, but having to talk to computers for hours to even lodge a complaint.
Angry...............
Expletives deleted.