Hi - want to run something by people here.
My parents bought a Dyson DC20 Animal in HN Carrickmines yesterday of €369 (marked down from €449). They happened to be in Homebase Nutgrove yesterday afternoon and popped into HN there to look at electric fire heaters as Carrickmines didn't carry any. Imagine their surprise when they saw the DC20 Animal on sale for €269! Exact same product.
This was queried and one of the sales guys said that HN operate as franchises and each store is free to set their own prices (I would imagine there is an upper and lower level they have to stay within?). I always assumed that the price you saw in 1 HN store would be exactly the same in all others.
My parents are bringing the DC20 back to Carrickmines today to either get the difference refunded or cancel the sale outright. Are HN obliged to do this? Does anyone else have a similar experience of HN's pricing policies?
Thanks
My parents bought a Dyson DC20 Animal in HN Carrickmines yesterday of €369 (marked down from €449). They happened to be in Homebase Nutgrove yesterday afternoon and popped into HN there to look at electric fire heaters as Carrickmines didn't carry any. Imagine their surprise when they saw the DC20 Animal on sale for €269! Exact same product.
This was queried and one of the sales guys said that HN operate as franchises and each store is free to set their own prices (I would imagine there is an upper and lower level they have to stay within?). I always assumed that the price you saw in 1 HN store would be exactly the same in all others.
My parents are bringing the DC20 back to Carrickmines today to either get the difference refunded or cancel the sale outright. Are HN obliged to do this? Does anyone else have a similar experience of HN's pricing policies?
Thanks