Hello there,
Just a question about a Direct Debit that I set up for the payment of my car insurance.
The cerdit company are taking two payments from my account where they should be only taking one. (an apparent "mistake") After contacting the credit company in question, I was told to contact the Insurance company, who told me to contact the credit company! You can see where this is going. This happened two years ago also and spent a lot of time and effort to get it sorted out. Most of the time was spent argueing with the bank. This time around I e-mailed the Finacial regulator, copied the insurance broker and made a formal colmplaint to the bank.
Almost immeadiately, a bank official took ownership of the complaint and everything seemed to be sorted outfor that month. However it has happened again this month.
I have singed a direct debit mandate with my ins broker for one direct bebt and not the others. How is it possible for them to keep taking money from my account without my concent or permission? Even after the mitake has been pointed out? Surley sombody is responsible?
Any feedback is greatly appriciated.
Thanks.
Just a question about a Direct Debit that I set up for the payment of my car insurance.
The cerdit company are taking two payments from my account where they should be only taking one. (an apparent "mistake") After contacting the credit company in question, I was told to contact the Insurance company, who told me to contact the credit company! You can see where this is going. This happened two years ago also and spent a lot of time and effort to get it sorted out. Most of the time was spent argueing with the bank. This time around I e-mailed the Finacial regulator, copied the insurance broker and made a formal colmplaint to the bank.
Almost immeadiately, a bank official took ownership of the complaint and everything seemed to be sorted outfor that month. However it has happened again this month.
I have singed a direct debit mandate with my ins broker for one direct bebt and not the others. How is it possible for them to keep taking money from my account without my concent or permission? Even after the mitake has been pointed out? Surley sombody is responsible?
Any feedback is greatly appriciated.
Thanks.