hi there,
dont know what to do any more so maybe someone can advice me how to deal with things. my parents have a year contract with digiweb - its an internet and phone provider. they had internet connection for 2 months running perfectly and then it dissapeared. looks like it was the modem box so they got it replaced with a new one. but they still dont have internet. new box is working. now digiweb sent a guy from eircom over and he said lines are fine theres nothing wrong with them and we should contact digiweb again. we did, hanged on the phone for ages and finally got told they deal with things. nothing happened after it for a week, then i wrote an email and asked whats going on. got a short email they have a long que of enquieries and busy etc all that stuff. wasnt happy with the answer so i emailed them and said they breach the contract and i want it to be cancelled (didnt know what else to say) then they asked for my number again and guy from technical support rang and said i have to be at home to check the box again etc. im so sick of it, we dont have connection and still are charged, their customer service is crap.
what are my rights?
dont know what to do any more so maybe someone can advice me how to deal with things. my parents have a year contract with digiweb - its an internet and phone provider. they had internet connection for 2 months running perfectly and then it dissapeared. looks like it was the modem box so they got it replaced with a new one. but they still dont have internet. new box is working. now digiweb sent a guy from eircom over and he said lines are fine theres nothing wrong with them and we should contact digiweb again. we did, hanged on the phone for ages and finally got told they deal with things. nothing happened after it for a week, then i wrote an email and asked whats going on. got a short email they have a long que of enquieries and busy etc all that stuff. wasnt happy with the answer so i emailed them and said they breach the contract and i want it to be cancelled (didnt know what else to say) then they asked for my number again and guy from technical support rang and said i have to be at home to check the box again etc. im so sick of it, we dont have connection and still are charged, their customer service is crap.
what are my rights?