I've heard alot about customer service issues with dell but never experienced them so heres my experience.
Bought a Dell XPS laptop in June. Refused the extra service contract as say it was under warranty for year. Had to get Vista as they wouldn't supply XP. Vista was frustrating to get used due due to User access control and fact it gave no choice when it updated. Just shut down computer there and then restarted and reconfigured. On thursday it went through this process and I left it alone and when I came back it was off. Upon restart it ran check disc then loaded up as normal but when I tried to do anything on main screen it crashed and screen went blue. Upon restart it ran same check disc with talk of repairing orphaned files then crashed at same point again. So tried this a few times with same results although sometimes it ran startup repair which finishes with no errors.
So I thought my contract was with Dell and rang their service number. The guy went through a hardware diagnostic test and was very polite and mentioned if this went ok he would put me onto software support and they would talk through fixing it. He asked me to run hardware diagnostic (pressed function QA with power button) then when no errors came up rang me back and I was on hold for 1hr 30 mins for customer representative. When he came on phone he said he would talk me through it for 89 euro. Some warranty! I thought my contract for the purchase was with Dell not Microsoft.
Off to Computer Doctor for me.
Bought a Dell XPS laptop in June. Refused the extra service contract as say it was under warranty for year. Had to get Vista as they wouldn't supply XP. Vista was frustrating to get used due due to User access control and fact it gave no choice when it updated. Just shut down computer there and then restarted and reconfigured. On thursday it went through this process and I left it alone and when I came back it was off. Upon restart it ran check disc then loaded up as normal but when I tried to do anything on main screen it crashed and screen went blue. Upon restart it ran same check disc with talk of repairing orphaned files then crashed at same point again. So tried this a few times with same results although sometimes it ran startup repair which finishes with no errors.
So I thought my contract was with Dell and rang their service number. The guy went through a hardware diagnostic test and was very polite and mentioned if this went ok he would put me onto software support and they would talk through fixing it. He asked me to run hardware diagnostic (pressed function QA with power button) then when no errors came up rang me back and I was on hold for 1hr 30 mins for customer representative. When he came on phone he said he would talk me through it for 89 euro. Some warranty! I thought my contract for the purchase was with Dell not Microsoft.
Off to Computer Doctor for me.