Hi folks,
I have a bit of a problem here and my credit card company is saying they can't do anything about it.
I placed an order online for some computer items last month which was cancelled by the retailer two days later and they've refunded the full amount. Unfortunately the transaction is in british pounds.
In both cases (of the initial order and the refund) the credit card company (it's a visa card) applied the exchange rate and the 2.99% conversion fee into euro, and between the order and the refund I'm down almost 100 euro.
I've contacted the credit card company and they're saying these are visa rules and they can't do anything to refund the rest of the amount. It's quite obvious I won't get anywhere with them, so I'm wondering should I just take the hit or is there another option to pursue this?
The retailer said they've refunded the order in full as far as they are concerned, which is correct.
The credit card company have applied the 1.15 eur/gbp conversion on the 31st of march and then given 1.09 eur/gbp conversion rate on the 2nd of april for the refund.
Any help/suggestions are more than welcome.
I have a bit of a problem here and my credit card company is saying they can't do anything about it.
I placed an order online for some computer items last month which was cancelled by the retailer two days later and they've refunded the full amount. Unfortunately the transaction is in british pounds.
In both cases (of the initial order and the refund) the credit card company (it's a visa card) applied the exchange rate and the 2.99% conversion fee into euro, and between the order and the refund I'm down almost 100 euro.
I've contacted the credit card company and they're saying these are visa rules and they can't do anything to refund the rest of the amount. It's quite obvious I won't get anywhere with them, so I'm wondering should I just take the hit or is there another option to pursue this?
The retailer said they've refunded the order in full as far as they are concerned, which is correct.
The credit card company have applied the 1.15 eur/gbp conversion on the 31st of march and then given 1.09 eur/gbp conversion rate on the 2nd of april for the refund.
Any help/suggestions are more than welcome.