Has anyone traveled to the US lately, on Aer Lingus, and cleared Immigration?
Aer Lingus do not help themselves or the public, instead of making it clear that "Customs" and/or "Immigration" pre-clearance is still available, they say nothing (that I can find) on their website.
Talking to a human at Aer Lingus is impossible; all attempts lead back to Customer Relations, which will only accept queries by Fax or letter.
I have faxed Aer Lingus and am awaiting a reply.
I contacted DAA, who inform me that Aer Lingus passenger CANNOT avail of either Customs or Immigration clearance at Shannon or Dublin.
So, I amd confused. Please help.