This is just a rant.
I had an appointment with a company this morning. They were to call to my house to measure for a carpet fitting between 9 and 1 today. I specifically mentioned that the earlier they could call the better it would be for me and made it very clear that taking time off was not just a matter of course.
No-one called early so I followed up at 11 to at least ensure that someone was still calling. I got a call back at 12.20 to tell me that it would be this afternoon before anyone would call.
Excuse: the driver had two jobs this morning, one big and one small and mine was the smaller job. The big job was not yet finished.
Apology: No
Reschedule: I was then told that I would get a call this afternoon when the driver was ready to call over. I wasn't even asked if that was ok. I replied that this afternoon wouldn't suit as I had to go back to work. Still no apology. I was then asked which other day would suit. To which I replied that I was cancelling the entire thing as there were other companies out there to deal with.
Note: I had the carpet I was buying picked - all that had to happen was the measuring, price quote, existing carpet removal and then fitting. This was a done deal just waiting for execution. Price estimation - all in 1,500 euros.
Conclusion: even still there are companies who just don't get service, follow up and punctuality. I am reasonable - if there had been even a hint of understanding that I had been put out then I would have rescheduled.
I had an appointment with a company this morning. They were to call to my house to measure for a carpet fitting between 9 and 1 today. I specifically mentioned that the earlier they could call the better it would be for me and made it very clear that taking time off was not just a matter of course.
No-one called early so I followed up at 11 to at least ensure that someone was still calling. I got a call back at 12.20 to tell me that it would be this afternoon before anyone would call.
Excuse: the driver had two jobs this morning, one big and one small and mine was the smaller job. The big job was not yet finished.
Apology: No
Reschedule: I was then told that I would get a call this afternoon when the driver was ready to call over. I wasn't even asked if that was ok. I replied that this afternoon wouldn't suit as I had to go back to work. Still no apology. I was then asked which other day would suit. To which I replied that I was cancelling the entire thing as there were other companies out there to deal with.
Note: I had the carpet I was buying picked - all that had to happen was the measuring, price quote, existing carpet removal and then fitting. This was a done deal just waiting for execution. Price estimation - all in 1,500 euros.
Conclusion: even still there are companies who just don't get service, follow up and punctuality. I am reasonable - if there had been even a hint of understanding that I had been put out then I would have rescheduled.