Hi
Any (urgent) advise much appreciated. My boyfriend got a new clutch in his car in January, which now seems to have broken. The garage who installed it say that it is indeed is the clutch, but that it has broken due to the way he drives. I think that is very unlikely, in this time frame, i.e. 2 months, but the garage aren't budging, and say he should replace the clutch again (and pay them full whack again)
The car, to be fair, is old, but it was very expensive to replace the clutch (not far off a thousand euros), and he was hoping to get another year out of the car.
A couple of Questions:
1.Is it reasonable that the (new) clutch kit would break again in such a short time? Is this something that can happen so quickly?
2.Do garages have some sort of a warranty on their parts, from their suppliers, that would cover them in the eventuality that a part fails?
3.Do the garage not have a liability under consumer law, that the part should be 'fit for service', and if not, they should do something about it (ie: fix/repair etc)
4. Can anyone suggest what the best way to proceed with this , as the car is un-drivable, and the garage are not budging.
I think the garage are taking the mick here, but I'm not a mechanic, and I don't know how easy it would be to 'break' a clutch.
We are thinking about getting the car towed to a different garage to have the clutch inspected (to make sure that a new kit was installed, and that it was installed correctly).
My inclination is to put this complaint into writing, and to give them a specific period to reply, and then to see what they suggest.
This is complicated by the fact that we live right next door to the garage, so having an acrimonious dispute isn't the route we want to take. But a thousand euros is a thousand euros.
Thanks for any suggestions
Nicola
Any (urgent) advise much appreciated. My boyfriend got a new clutch in his car in January, which now seems to have broken. The garage who installed it say that it is indeed is the clutch, but that it has broken due to the way he drives. I think that is very unlikely, in this time frame, i.e. 2 months, but the garage aren't budging, and say he should replace the clutch again (and pay them full whack again)
The car, to be fair, is old, but it was very expensive to replace the clutch (not far off a thousand euros), and he was hoping to get another year out of the car.
A couple of Questions:
1.Is it reasonable that the (new) clutch kit would break again in such a short time? Is this something that can happen so quickly?
2.Do garages have some sort of a warranty on their parts, from their suppliers, that would cover them in the eventuality that a part fails?
3.Do the garage not have a liability under consumer law, that the part should be 'fit for service', and if not, they should do something about it (ie: fix/repair etc)
4. Can anyone suggest what the best way to proceed with this , as the car is un-drivable, and the garage are not budging.
I think the garage are taking the mick here, but I'm not a mechanic, and I don't know how easy it would be to 'break' a clutch.
We are thinking about getting the car towed to a different garage to have the clutch inspected (to make sure that a new kit was installed, and that it was installed correctly).
My inclination is to put this complaint into writing, and to give them a specific period to reply, and then to see what they suggest.
This is complicated by the fact that we live right next door to the garage, so having an acrimonious dispute isn't the route we want to take. But a thousand euros is a thousand euros.
Thanks for any suggestions
Nicola